CastTower Support
Help with digital signage, screen pairing, schedules, playback, reports, workspaces, and advertising operations.
Before contacting support
- Confirm the screen device has an internet connection and its browser is open.
- Check the Screens page for the device's latest heartbeat and current content.
- If a pairing code expired, issue a new code from the Screens page and pair again.
- For playback questions, include the screen name, approximate time, and content name.
Contact us
Email support@johnson-creative.com. Include your workspace name and a short description of what happened. Do not send passwords, payment card details, or private keys.